City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers.
Lapeer, Mich. (Aug. 17, 2016): The latest recipients of the prestigious City Beat News Spectrum Award for Excellence in Customer Satisfaction include several first-time winners and one back-to-back winner, all earning the award with the highest possible customer satisfaction rating of 5 stars.
In partnership with The Stirling Center for Excellence, City Beat News (CBN) recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.
Soul Pilates, LLC of San Jose, Calif., (www.soulpilates.com) is the veteran, earning its second Spectrum Award in 2016. The hot Pilates studio serves the Bay Area with High Intensity Interval Training (HIIT) classes. With a focus on customers’ health, Soul Pilates ensures a healthier studio by controlling humidity levels, fresh air, air purity and temperature. For more information, visit the studio’s Star Page at https://awards.citybeatnews.com/soulpilates.
Kathie Allen D.D.S. PA of Venice, Fla., (www.drkathie.net) is a first-time Spectrum Award winner. From regular cleanings and exams to advanced restorative treatments, Dr. Kathie and her team provide a full range of dental care services in a comfortable and convenient setting. Visit their Star Page at https://awards.citybeatnews.com/KATHIE-ALLEN-DDS-PA.
Another first-time Spectrum Award winner is Seven Quails Vineyards Bed & Breakfast in Paso Robles, Calif., (www.sevenquails.com). The intimate and luxurious two-suite bed and breakfast accommodates four to six people among the Paso Robles wine country. Other amenities nearby include golfing, deep-sea fishing, olive farms, and plenty of opportunities for hiking and biking. Visit the Star Page at https://awards.citybeatnews.com/SEVEN-QUAILS-VINEYARDS-BED-BREAKFAST.
Advanced Automotive Service Center of Exton, Penn., (www.advancedautomotiveservicecenter.com) also received its first Spectrum Award in 2016. The family-owned business has been providing quality automotive repair and maintenance services to Exton and the surrounding communities since 1995. As a certified NAPA AutoCare Center, Advanced Automotive Service Center can offer the benefits of an established national entity while maintaining the personal touch of a smaller, family-owned business. Visit its Star Page at https://awards.citybeatnews.com/ADVANCED-AUTOMOTIVE-SERVICES-CENTER.
Spectrum winners are announced on www.citybeatnews.com and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.
CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.
“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check www.CityBeatNews.com to verify if a company has earned CBN’s independently researched Spectrum Award.
“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”
About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center, www.stirlingcenter.org, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.
City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
