City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers.
Lapeer, Mich. (Sept. 2, 2016): City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Among those businesses honored are several consecutive-year winners — covering a host of industries from automotive to moving to skin care.
L-M Body Shop of Kirkland, Wash., (www.l-mbodyshop.com) received the Spectrum Award for the second straight year with the highest possible rating of 5 stars again in 2016. The auto repair shop has been in the same location for 23 years, providing customers with the latest repair and estimating technologies for all makes and models. Additionally, the shop works with state and local agencies to remain one of the cleanest and most environmentally friendly companies in the industry. Visit the shop’s Star Page at https://awards.citybeatnews.com/starpage/view/89709.
Great American Car Wash in Fresno, Calif., (www.carwashfresno.com) also received its second straight Spectrum Award in 2016. The Great American Car Wash provides full-service wash and automotive detailing services. Additional services include windshield replacement, engine steam clean, water spot removal, paint-less dent removal and headlight restoration. For more information, visit its Star Page at https://awards.citybeatnews.com/Great-American-Car-Wash-Fresno-CA.
North Bay Laser & Skin Care Center of Santa Rosa, Calif., (www.northbaylaser.com) earned its second Spectrum Award for 2016. The plastic surgery practice is devoted to rejuvenating and enhancing patients’ natural beauty through state-of-the-art procedures including skin tightening, laser skin treatments, laser hair removal, and BOTOX®. The center places an emphasis on education and the latest techniques and standards to ensure patients’ safety is the top priority. Visit the center’s Star Page at https://awards.citybeatnews.com/North-Bay-Laser-Skin-Care-Center-Santa-Rosa-CA.
Bulwark Moving Co LLC in Phoenix, Ariz., (www.bulwarkmoving.com) received its second straight 5-star rating in 2016, earning it the Spectrum Award again. The company, founded by a father and son, provides moving services for homes and businesses, including packing, specialty moving for items such as pianos, in-state long distance moves, and coordination for complex moves. The team at Bulwark promises it will not charge for any additional fees for any additional items, rooms or tasks required by clients’ moves. Visit the company’s Star Page at https://awards.citybeatnews.com/starpage/view/77743.
Rethink Autism, Inc. of New York, N.Y., (www.rethinkfirst.com) earned its second-straight 5-star rating and Spectrum Award in 2016. Rethink leverages the power of technology to provide clinical support, best-practice tools and research-based content to all educators, clinicians and parents working with children with special needs. Rethink is advised by a board of internationally recognized experts in the field of special education and clinical research to ensure that it offers the highest quality, research-based products and services in the industry. Visit its Star Page at https://awards.citybeatnews.com/starpage/view/10583.
In partnership with The Stirling Center for Excellence, CBN recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.
Spectrum winners are announced on www.citybeatnews.com and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.
CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.
“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check www.CityBeatNews.com to verify if a company has earned CBN’s independently researched Spectrum Award.
“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”
About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center, www.stirlingcenter.org, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.
City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to www.pulseofthecitynews.com.
